Terms & Conditions

Terms and Conditions JanetCole Apartments Paris

It is understood that by booking and staying in one of our apartments, you agree to accept our terms and conditions as stated below.

Limitation of Liability

JanetCole Apartments Paris will not be held liable for any direct or indirect damage that may occur as a result of the client’s use of the apartment, including without limitation, damages, insurance, losses because of fire, robbery or criminal behavior.

Please note all payments are to be made net of bank charges.

Any contract renewal will include a percentage charge of the original payment.

Security Deposit

Depending on which apartment you reserve, a deposit may be required upon arrival. The sum may vary according to length of stay and apartment and will be clearly stated. Deposit will be returned if

(1) no damage to the apartment(s) has occurred, by any guest in the party
(2) no damage to any property has occurred, by any guest in the party

The apartment must be left in the same condition as at the beginning of your rental, we will be happy to recommend a cleaning team on request.

Check-in & Check-out Time
You must comply with our rules for checking-in and checking-out.  We may be flexible depending on previous or following bookings, but this will clearly be stated before your arrival.

To cancel a reservation, please contact us as soon as possible by email or phone.

If you need to cancel a booking urgently, within 48 hours, and it is outside our office hours, then we advise you to inform us directly using the contact details you’ll find on the confirmation email.

The rental charge will be refunded by the owner directly. Any bank charges, transaction charges and bank administration charges to process the refund will be the responsibility of the client.

Depending on the reasons for your cancellation, you may be able to reclaim these cancellation charges from your insurance company, if you have taken out travel insurance. We strongly recommend that all clients obtain appropriate travel and personal insurance cover.

JanetCole Apartments Paris reserves the right to cancel or alter the booking if:

1.    The apartment is closed due to circumstances beyond our control.
2.    The guest (s) are not able to provide a security deposit in the agreed form.
3.    The guests have not paid the full amount for the reservation


If you wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), we will use all our reasonable efforts to comply with your request, however we cannot guarantee that we will be able to do so and we accept no liability for any loss, damage or additional expense that may be incurred in that circumstance.


Only persons notified to our booking agent prior to arrival and JanetCole Apartments Paris may occupy the apartment .The number of persons permitted to occupy the apartment is limited to the number of beds available unless otherwise agreed with the booking agent.


The client will be liable for the decent behavior of all the persons accompanying him/her. All apartments are non smoking.


JanetCole Apartments Paris will not be responsible for any loss or damage to your personal belongings kept at the accommodation.

You are entirely responsible for any damage to the apartment and/or its contents during your stay.

JanetCole Apartments Paris reserves the right to update any of its terms and conditions at any time or as it may be required by French Law.

Owners must provide proof of ownership.